Shipping policy
Shipment Refusals
If a customer refuses a package, the order may be subject to a 25% restocking fee, return shipping charges, carrier fees, duties, taxes, and any additional costs charged during the return process.
Refusing a package may also delay the refund process.
If you would like to return an item, the shipment must first be accepted and then returned by following our standard return process. To begin a return, please contact us at sales@standardautopart.ca for return instructions and Return Merchandise Authorization approval.
For international or cross-border orders, any duties, taxes, brokerage fees, customs fees, or return-related charges incurred during the return shipment may be deducted from the refund.
Address Change Requests
If you request an address change after your order has been processed or shipped, we will do our best to work with the carrier to re-route the package.
However, address changes are not guaranteed once an order has entered the shipping process.
If the carrier successfully re-routes the package, the customer may be responsible for any carrier address-change fees, additional shipping charges, or service fees related to the request.
To request an address change, contact us as soon as possible at sales@standardautopart.ca.
Shipping to Apartments, Condominiums, and Multi-Unit Addresses
If you provide an apartment, condominium, townhouse, business complex, or other multi-unit address as your shipping destination, please make sure the full and correct unit number is included at checkout.
Standard Auto Parts is not responsible for packages that are delayed, lost, misdelivered, or not received due to missing or incorrect apartment/unit information, restricted building access, front-desk handling, mailroom issues, or carrier delivery limitations.
Customers are responsible for ensuring the delivery address is accurate and accessible for the carrier.
Damaged Small Package Shipments
For small package shipments delivered by carriers such as UPS, FedEx, Canada Post, USPS, or other parcel carriers, please inspect your package upon delivery.
If your package arrives damaged, please email sales@standardautopart.ca with:
- Your order number
- Clear photos of the damaged packaging
- Clear photos of the damaged product
- Photos of the shipping label
- A description of the issue
Shipping companies may require the original packaging for inspection. Customers must keep the original box, packaging materials, and product until the claim process is complete.
Failure to keep the original packaging may affect the carrier claim and replacement/refund eligibility.
LTL / Truck Freight Shipments
Some large, heavy, or oversized items may ship by LTL truck freight.
Before signing for a truck freight shipment, please carefully inspect the shipment, including the outside packaging and the product whenever possible.
Once a freight shipment is signed and accepted without damage notes, the customer may be releasing the freight carrier from liability for damages not reported at the time of delivery.
If there is visible damage, shortage, or any concern with the shipment, do not simply sign the delivery receipt as clear. You must write a clear note on the delivery paperwork, such as:
“Damaged”
“Box damaged”
“Product damaged”
“Shortage”
“Subject to inspection”
Please also take clear photos before the driver leaves.
If the driver does not allow you to fully inspect the shipment, write “Subject to inspection” on the delivery receipt or Bill of Lading before signing.
Damage to Outside Packaging
If the outside packaging shows visible damage, please inspect the contents immediately.
If damage is found, write a detailed description of the damage on the delivery receipt and take photos of:
- The outside packaging
- The damaged area
- The product
- The shipping label
- The delivery paperwork, if available
Then contact us at sales@standardautopart.ca as soon as possible.
Damage to Products
If the product is damaged at the time of delivery, the damage must be noted on the delivery receipt whenever applicable.
Please email sales@standardautopart.ca within 48 hours of delivery with your order number and photos of the damage.
If damage is not reported within 48 hours or was not noted on the delivery receipt for freight shipments, the carrier claim may be denied, and Standard Auto Parts may not be able to provide a refund or replacement.
Concealed Damage
Concealed damage means damage that is not visible from the outside packaging but is discovered after opening the shipment.
Concealed damage must be reported to sales@standardautopart.ca within 48 hours of delivery.
Please keep all packaging materials, product boxes, labels, and shipping cartons until the claim process is complete.
Returns and RMA Process
All returns must be approved before being shipped back.
To start a return, please email sales@standardautopart.ca with your order number, reason for return, and photos if applicable.
Items returned without prior approval or Return Merchandise Authorization may be refused, delayed, or subject to additional fees.